Making Organizational Learning stick

This post has been stuck for a while in the space between the keyboard and the fingers…more out of inertial than anything else. How can a learning organization ensure that its organization learning methodologies are being put to good use? In an organization that is steadily climbing up the knowledge maturity curve, chances are that Read More

“Peter Brand: Billy, this is Chad Bradford. He’s a relief pitcher. He is one of the most undervalued players in baseball. His defect is that he throws funny. Nobody in the big leagues cares about him because he looks funny. This guy could be not just the best pitcher in our bullpen, but one of Read More

Social Learning : Bandura and beyond

Social Learning theory postulates that learning is a cognitive process that takes place in the social context and can occur purely through observation or direct instruction, even in the absence of motor reproduction or direct reinforcement ( Albert Bandura is credited with making significant contribution to this theory which integrated behavioural and cognitive theories of Read More

“Have you ever felt like you were a little bit different? Like you had something unique to offer the world, if you could just get people to see it. Then you know exactly how it felt to be me.” ~ Flint Lockwood (from the film: Cloudy with a chance of meatballs) Knowledge Management has come Read More

Ever since Ries and Trout developed the term “Positioning” in their seminal book “ Positioning – the battle for your mind”, companies that create products have been fighting this imaginary battle of trying to stake claim to a crevice or cranny in the customer’s brain.  Over the last couple of weeks, we have been struggling Read More

Knowledge Management for Customer Support

Knowledge Management (KM) comprises of a range of strategies and practices used in an organization to identify, create, collate, distribute and enable adoption of insights and experiences that may be embodied in individuals or embedded in organizations as process or practices.  In recent times organizations have been adopting KM as a key driver of competitive Read More

Technology and the learning framework

I found this article quite interesting as it has a lot to do with the current work I am engaged in. It also prompted me to write some of my thoughts on the subject and its specific influence in creating knowledge. ( The article talks about how technology can be used in the classroom from Read More

“Is it a bird? Is it a plane? No! It’s Superman! Like the mythological Chimera, Knowledge Management seems to be made of many different aspects of business. In turn, people perceive it differently – interpreting it in as many different ways as they perceive it. Knowledge Management may be simply defined as a set of Read More

A recent discussion is the reason for this topic. What is straight-through processing? Why straight-through processing? Here are some examples of straight-through processing in Claims processing. What are the business benefits? Workflow, BPM, SOA…

The Knowledge Asset – A perspective

Many years ago, when my father was explaining economics to my brother, he used a very interesting analogy, which continues to stick to the mind – “Money is round…so it can roll; money is also flat, so it can be stacked”!  He was explaining the importance of the need for money to flow through the Read More