Check your KM Readiness

1. Which knowledge management practices do you use within your company (Tick all that apply) Answer Options
Formal Knowledge Management policy exists in the company
The company has a value system / culture that is intended to promote knowledge sharing
The company uses partnerships or strategic alliances to acquire knowledge
Leadership is responsible for knowledge management
Incentives are provided for knowledge sharing activities
There are formal processes to capture knowledge and collate them
Formal training and mentoring programs exist within the company
A strong communication policy ensures that knowledge is shared across the organization
There is no formal knowledge management practice that we follow
Other (please specify)
2. What kind of formal knowledge management policy exists in the company Answer Options
Business strategy is based on the knowledge that organization acquires
Mission Statement contains a knowledge sharing objective
Process Manual exists that describes how each task in the organization will be performed
Reports are shared across the company
Other (please specify)
3. The company has a value system / culture that is intended to promote knowledge sharing Answer Options
Collective knowledge of ecosystem
Collaborative project teams
Customer Centric Processes
Project Database
Meetings / Circulars / Newsletters
Other (please specify)
4. The company uses partnerships of strategic alliances to acquire knowledge Answer Options
Knowledge Ecosystem
External Agency for data collection
Customer / Employee Feedback
No specific method
Other (please specify)
5. Leadership is responsible for knowledge management Answer Options
Management actively promotes knowledge sharing
Managers are responsible for knowledge-sharing activities
Field Officers are responsible for knowledge creation activities
Informal knowledge sharing happens in groups
There is no knowledge sharing that happens
Other (please specify)
6. Incentives are provided for knowledge sharing activities Answer Options
Field officer performance is evaluated based on knowledge contribution
Non-monetary incentives are offered for knowledge sharing activities
No incentives are provided for knowledge sharing activities
7. What kind of Knowledge capture and acquisition occurs in your organization Answer Options
Partner / Supplier Information
Customer-related information
Employee information
Information about competition
Information relating to product / service
Best practices for improving disbursement and collection
Sharing best practices from other groups / regions
Other (please specify)
8. What training and mentoring activities occur in your organization? Answer Options
Formal programs for sharing of knowledge by senior employees
Informal training on knowledge management practices
Encouraging employees to join formal learning programs
There is no structured training program
Other (please specify)
9. What communication channels exist to share knowledge within the organization? Answer Options
A well-organized Intranet and / or Knowledge Management portal
Periodic newsletters
Town Hall meetings
Employees prepare training material / conduct training programs
A central database is available for employees to refer to
Meetings are mostly informal and in small groups
Other (please specify)
10. How is the knowledge within the organization put to use? Rate your responses on a scale of importance 1 - Least importance to 5 - highest importance Answer Options
Required for performing everyday tasks
Helps improve competitive advantage
Helps in delivering value to clients
Helps in making our work simpler
Improves collaboration with other agencies - suppliers / partners
Ensures that company does not lose knowledge when an employee leaves
Helps in creating strategic knowledge for the company
11. To what extent has the company achieved its objective by implementing a knowledge management practice in your company? Answer Options
The skill and knowledge of employees has improved
New employees become productive very quickly
Sales Team are knowledgeable about the products
Clients have benefited because of our KM practices
Our partners have benefited because of knowledge sharing
We are able to scale easily
We are able respond to customer needs quickly
The company's brand value has increased
Other (please specify)
12. Who is in charge of Knowledge Management activities in the company? Answer Options
Senior Management
Knowledge Manager
No specific responsibility
Other (please specify)
13. How do you measure the effectiveness of KM in your company? Answer Options
Measure innovation index
Performance Management is in place
Use tools like Balanced Scorecard implementation
Customer and Employee Satisfaction index
Measure process compliance
We do not measure this currently
Other (please specify)
14. Who initiated the implementation of KM in your company? Answer Options
Board Members
Executive Management
Non-management workers
Technical Partners
Financial Partners
Other (please specify)
15. Do you have a dedicated budget for Knowledge Management Activities? Answer Options
16. Name of your organization?
17. What is your role in this organization? Answer Options
Board Member
Executive Management
Non-management employee
Technical / Financial Partner
Not associated with any microfinance company
Other (please specify)