KM Facts

Knowledge management

Visualizing knowledge

Visualizing Knowledge

Traditionally knowledge was linear. Stored on tablets, scrolls or books in an explicitly linear fashion. The writer or writers of the “book” translated something they claimed as knowledge so that others could learn it and apply it in new situations.

Much has been made recently of knowledge discovery through visualization. As databases get connected and one database becomes a correlated data set or even metadata for another set of data, relationships, even meaning, can be found through visualizations that would take many lines of code and endless SQL queries.

But not all knowledge fits neatly into rows and columns. Knowledge includes metadata, contexts, relationships and other attributes that may be difficult to represent in columns, or even text. Even the richness of video fails because it is really but an enhanced narrative. In any narrative, the writer may make references, generate allusions and link to other ideas. But in most forms, connecting the dots back to the mental model falls to the person receiving the experience. Visual knowledge…  Full Article >

 

Psycho-cognitive search- A steroid for KM?

Arnold Steroid

France continues to incubate search, content processing and analytics innovations. Exalead, founded by a member of the Alta Vista search team, challenged Google with 64-bit architecture in the early 2000s. Other notable French companies offering a range of capable information retrieval solutions include Antidot and Sinequa.

In my experience, systems developed and nurtured in France have three distinctive characteristics. First, the companies implement specific philosophical ideas in their systems. Sinequa, for instance, takes an integrative approach to information access. The original Exalead embraced the mathematical foundation of France’s elite universities.

Second, the solutions handle French language content better than search systems crafted to address findability problems in English or Chinese. The French language  poses formidable grammatical challenges and fast-changing expressive idioms… Full Article>

 

Workforce analytics offers insights into performance

Workforce Analytics

The surging interest in performance measurement pervades all aspects of business and is prompting growing interest in workforce analytics. The ultimate goal of workforce analytics is to connect employee behavior with organizational performance, thereby prompting data-driven decisions rather than subjective ones. At this point, most organizations are not able to establish a causal relationship, but the increasing ability to analyze information from disparate sources enterprisewide is helping them make use of the plethora of data they collect.

Although workforce analytics is a small portion of the overall analytics market,IDC identifies it as a growth area, reporting a 15.8 percent increase in 2012. Several workforce analytics product categories are emerging. Business intelligence (BI) solutions such as MicroStrategy are being used for workforce analytics. Talent management software products, which support a variety of HR functions, are adding analytics to their suites. Technology companies such as IBMOracle, and SAP are acquiring talent management companies and then incorporating analytics. Finally, some companies such as Visier offer… Full Article >

Pushing the boundaries of the knowledge sciences

We are living in extraordinary and unprecedented times. Never before have we seen the convergence of so many different approaches to, and the need for, the discovery, transfer and application of knowledge.

Such times demand nothing less than the increased expansion of both the inner and outer boundaries of human awareness. While we KM’ers like to talk about tacit knowledge, we tend to avoid using words like consciousness in the same conversation. But as we move into a more complex, closely interconnected society, we can no longer limit our discussions to purely objective science… Full Article >

Rethinking ROI: The Metrics of Intangible Assets

(This article originally appeared in the November/December 2012 issue of KMWorld magazine with the title Intangible Gold.)

 Next to “What is the meaning of life?” perhaps the toughest question we KM’ers get asked is “What’s the ROI (return on investment) for all this KM stuff?”

Making the transformation to an enterprise of the future requires investment. While those who are asked to make the investment may consider the meaning-of-life question intellectually stimulating, they demand a straight answer to the ROI question as they struggle to find the value in KM… Full Article >

Discipline Structure and Effectiveness: Knowledge Management

Organizations use hybrid models to structure their knowledge management disciplines more than centralized or decentralized models. However, more of those who centralize knowledge management consider their structure to be highly effective than those using other structures.

Nearly one-third of organizations currently use a decentralized knowledge management model, but best-practice organizations understand the benefit of being able to access and reuse knowledge and know that this task is easiest if handled by a centralized function. The goal of a central group is to categorize organizational knowledge-sharing activities and make this information accessible and reusable to employees. Organizations decentralizing knowledge management would do well to consider… Full Article >

15 tips ensure KM’s success

An important issue for long-term success of KM initiatives is aligning them with organizational strategy, especially in times of change. KM initiatives, however, can “drift” over time if measures are not taken to align them with organizational mission, new turns in direction, management changes and different product/service offerings.

At a recent monthly meetup of the Bangalore K-Community, panelists fromUnisysCitigroupMindtree and Ernst & Young discussed 15 useful, actionable tips to ensure that a company’s KM initiatives succeed not just at launch stage but also over the years to come… Full Article >

Industry

KM software tailored for government

KMS Software Govt.

Many government agencies have been trying to run more like businesses, seeking efficiency and cost-awareness to a greater degree than in the past. The lagging economy has reduced the amount of revenues, typically obtained from taxes, mandating a more streamlined approach to providing services. An important method for trimming expenses has been to use technology effectively, but especially at the state and local level, the expense of customizing software puts some of those products out of reach. One solution is to use a platform that is already designed for the public sector.

St. Louis County, Mo., has a population of more than 1 million people and a land area of 500 square miles. Up until a few years ago, the county was using a 35-year-old mainframe for its financial management system, which was limited in its functions and cumbersome to use. The system’s licensing and maintenance fees had ballooned to $2 million per year. Its payroll system was adequate but the HR department was piecing together information manually, and all the departments were very paper-based… Full Article >

 

Unleash Knowledge Value Add (KVA) in the Customer Engagement Center

Anand Subramaniam

The phrase “knowledge is power” typically applies to individuals but in recent years, as competitive advantage moved to frontline customer engagement, knowledge has enabled business differentiation by enabling companies to guide customers through their journeys and customer-facing personnel as they hand-hold customers to their destinations. How can the business maximize the value of knowledge for customer engagement and ultimately market power? Here are six best practices that have emerged over time.

1.  Increase findability through multiple search methods

One of the biggest roadblocks to unlocking business value from knowledge bases is the inability to quickly find information at the point of customer engagementFull Article >

 

E-commerce buys into KM

eCommerce-KM

E-commerce retailers are using knowledge management solutions to pull together order, inventory, sales and other transaction information, as well as to improve customer feedback and to enhance the overall e-commerce experience.

Integrating information

Dog is Good, a merchant of canine-themed apparel and gift items for dog lovers, was using a collection of disparate systems for accounting, order fulfillment and e-commerce capabilities.

“We had too many independent systems in place, we were wasting too much time and we didn’t have good visibility into our fulfillment process,” says Jon Kurtz, the company’s co-owner and founder, adding that he realized when the company began six years ago that he would need an integrated system that connected order fulfillment, inventory, accounting… Full Article >

We must all be mentors now

It was only a decade ago when the warnings about the wave of retirements we’re currently witnessing first sounded. Back then, most attempts to systematically pick a seasoned expert’s brain were met with howls. “What? You want me to reveal the secrets I’ve spent all these years figuring out so you can give them to someone with half my salary and then show me the door? No way!”

What a difference a decade makes. Now when that same expert tries to set a retirement date, his or her boss is the one doing the howling. “What? You can’t leave-no way! Nobody can do what you… Full Article >

Knowledge transfer

Breaking the Barriers to Knowledge Sharing

It is critical to understand your organization’s culture and what drives people’s behaviors before implementing a knowledge management (KM) program. This article describes 10 common barriers to knowledge sharing and how you can address them in order to encourage participation and engagement in KM tools and approaches. Breaking the Barriers to Knowledge Sharing… Full Article >

Gamification in Knowledge Management: How It Works and What Your Organization Should Know

Gamification is the use of game mechanics and psychology to drive a specific set of desired behaviors within a target audience. If you want people to do something, you introduce competitive elements like scores and prizes on the assumption that people will be motivated to advance or “win” in the context of the game. The rush to gamify the enterprise is also a reflection of the Millennial generation’s increasingly prominent role… Full Article >

Using Gamification to Enhance Knowledge Sharing, Collaboration, and Learning at Wipro Technologies

A significant element of Wipro Technologies’ 2013 knowledge management (KM) strategy is gamification, or the use of game mechanics and psychology to drive desired behaviors within the work force. The organization has designed and deployed a series of workplace games to encourage employees to collaborate and share knowledge.  Most of the activity is done offline, proving that KM programs do not need to invest in.. Full Article >