“Have you ever felt like you were a little bit different? Like you had something unique to offer the world, if you could just get people to see it. Then you know exactly how it felt to be me.” ~ Flint Lockwood (from the film: Cloudy with a chance of meatballs) Knowledge Management has come Read More

Ever since Ries and Trout developed the term “Positioning” in their seminal book “ Positioning – the battle for your mind”, companies that create products have been fighting this imaginary battle of trying to stake claim to a crevice or cranny in the customer’s brain.  Over the last couple of weeks, we have been struggling Read More

Knowledge Management for Customer Support

Knowledge Management (KM) comprises of a range of strategies and practices used in an organization to identify, create, collate, distribute and enable adoption of insights and experiences that may be embodied in individuals or embedded in organizations as process or practices.  In recent times organizations have been adopting KM as a key driver of competitive Read More

Technology and the learning framework

I found this article quite interesting as it has a lot to do with the current work I am engaged in. It also prompted me to write some of my thoughts on the subject and its specific influence in creating knowledge. (http://teachingthursday.org/2009/04/02/technology-and-pedagogy/) The article talks about how technology can be used in the classroom from Read More

“Is it a bird? Is it a plane? No! It’s Superman! Like the mythological Chimera, Knowledge Management seems to be made of many different aspects of business. In turn, people perceive it differently – interpreting it in as many different ways as they perceive it. Knowledge Management may be simply defined as a set of Read More

A recent discussion is the reason for this topic. What is straight-through processing? Why straight-through processing? Here are some examples of straight-through processing in Claims processing. What are the business benefits? Workflow, BPM, SOA…